Refund policy

( Returns/ refunds policy )

Last updated: 23/09/2025

At AVA SIMONE , each garment is carefully inspected and documented by hand before shipping to ensure it meets our quality standards.
Because our pieces are handmade in small batches and one-of-a-kind, we take special care to pack each order with attention and love.

We understand that sometimes a piece may not fit as you had hoped, and in these cases, we offer returns in line with EU consumer law.
Please read the details below carefully before requesting a return.

Types of Returns

There are two different return windows depending on the reason for the return:

  1. Faulty or Incorrect Item Claims → must be reported within 48 hours of delivery with photo evidence (see details below).

  2. Standard Returns for Sizing or Fit Issues → must be requested within 14 calendar days of receiving your order.

Standard Returns (Sizing or Fit Issues)

If your item doesn’t fit as expected, you have 14 calendar days from the date you receive your order to notify us that you wish to return it.

Once your return request is approved, you will have an additional 14 days to send the item back to us.

To start a standard return:

  1. Email avasimonebendon@gmail.com.

  2. Subject line: Please include “Standard Return” or “Return Inquiry” in the subject line of your email so we can identify it quickly.

  3. Include the following in your email:

  • Your order number
  • The item(s) you wish to return
  • A brief explanation of the sizing or fit issue

We will respond with instructions for sending your item back.

Faulty or Incorrect Items (48-Hour Window)

Every AVA SIMONE item is inspected and photographed before it leaves us to verify quality and accuracy.

If you believe your order was delivered damaged or incorrect:

  1. Contact us within 48 hours of delivery at avasimonebendon@gmail.com

  2. Subject line: Please include “Faulty Item” or “Incorrect Item” in the subject line of your email to help us prioritize and process your claim quickly.

  3. Include clear photos showing:

  • The issue with the item
  • The packaging it arrived in

If approved, AVA SIMONE will:

  • Cover the cost of return shipping, and

  • Issue a full refund, including the original shipping fee you paid at checkout, once the item has been received and inspected.

Claims for faulty or incorrect items made after 48 hours cannot be accepted, as each item is documented before shipment.

Return Shipping

  • For standard returns (sizing/fit issues), the customer is responsible for the cost of return shipping.

  • For approved faulty or incorrect item claims, Ava Simone will cover the cost of return shipping and issue a full refund, including the original shipping fee.

  • Due to the one-of-a-kind nature of our pieces, we are unable to offer exchanges.

    • If you would like a different item, please place a new order once your refund has been processed.

  • We strongly recommend using a tracked shipping method for all returns, as we cannot accept responsibility for lost parcels.

Condition of Returned Items

To be accepted, all returned items must:

  • Be unworn and unwashed

  • Be in their original condition

  • Have all original tags and labels attached

If an item is returned with signs of wear, stains, damage, or alterations that were not present when shipped, both the return and refund will be rejected.

  • The customer will be responsible for any shipping costs if they wish to have the rejected item sent back to them.

  • AVA SIMONE reserves the right to compare returned items to our pre-shipment photographs and records to confirm their condition.

Non-Returnable Items

  • Final sale or heavily discounted items, clearly marked as non-returnable at checkout.

Handmade Variations

Many AVA SIMONE garments are handmade using traditional block-printing techniques and natural materials.

As a result:

  • Slight variations in color, print placement, texture, or stitching are part of the natural beauty and uniqueness of each piece and are not considered defects.

  • Returns based solely on these natural characteristics will not be accepted.

Refunds

Once we receive and inspect your returned item:

  • If approved, we will issue a refund to your original payment method within 5–10 business days, depending on your bank or payment provider.

  • If rejected, we will notify you by email with an explanation and details on how to pay for the return shipping if you wish the item to be sent back to you.

Exchanges

Due to the limited, one-of-a-kind nature of our collections, we do not offer direct exchanges.

  • If you would like a different item, please return your original purchase for a refund and then place a new order.

Contact Us

If you have any questions about our returns process, please reach out with the subject line “Questions” at:

Email: avasimonebendon@gmail.com
Registered Address: County Cork, Ireland (full address available upon request)